The Enigma Order

Grimbold · 2010-10-21 04:01:30

Im having some issues with my account. For the second time my account has been closed due to suspicious activity -.-.

It asks me to run my antivirus and change my password and stuff. Thing is, the password link is sent to an email account which password i cant recall. I've tried to use the password recovery tool, but the stupid hotmail service sends the link i need back to the account which password i dont know ...

Last edited by Grimbold (2010-10-21 04:16:56)

Grimbold · 2010-10-21 15:17:58

Any tips?

Insured · 2010-10-21 19:43:52

https://eu.blizzard.com/support/webform … cale=en_GB

Fill that form (might need some way to confirm your identity, a pic of a driver's license or something of the sort should do).

Use your head, I know you have one

Grimbold · 2010-10-21 19:46:24

I've already done that, but it takes days for them to reply. I've even gone through all this burocratic process with windows hotmail to get my password back and also need to wait 24 hours.

Dejavu · 2010-10-21 21:32:41

That sucks dude, been there, done that, it takes time ,(

ensiferrum · 2010-10-22 07:56:13

call them, they unlocked mine when i got hacked over the phone, didnt ask for confirmation or anything.
then again i didny ask for a pw reset, just account unlock and my stuff back

Grimbold · 2010-10-22 15:31:20

I still wont know my password since the email from blizzard was sent to an email account which password i cant remember, and the hotmail service, when trying to retrieve the password, sends an email with the link i need back to the same account which password i dont recall...how stupid is that?!

Grimbold · 2010-10-22 21:14:15

These guys sure take a while to respond. They're prety fast to tell you that you've contacted the wrong support team, but an actual answer, daaaaays. Same goes for the hotmail team -.-

Grimbold · 2010-10-24 15:25:29

Again are these blizzard ppl thick?

- Log in to our Account Management pages at https://eu.battle.net/login/
- Click "Change E-mail Address".
- Fill in the requested details and wait for a verification e-mail on your new e-mail address.

Thats all nice, but how can i log on to Account Management if the account is still locked due to suspicious activities?!

ensiferrum · 2010-10-24 16:13:09

that shouldnt be a problem. it is only loggin in to wow that locked.
i was locked due to hacking but account management worked fine.

Grimbold · 2010-10-24 16:41:50

Nope, anywhere i try to log, it says the account was locked.

Last edited by Grimbold (2010-10-24 16:43:58)

Mealef · 2010-10-25 01:31:32

said that blizz cant help you ;( they should to give back you lost time play, back to us

Dejavu · 2010-10-26 00:48:54

How is the status Grimbold? Any action going on, or are you turning mad?

Grimbold · 2010-10-26 02:43:51

Im trying to hold my patience. I sent another email to blizzard support with my details so they can change my email, since im unable to do it.

Grimbold · 2010-10-26 19:37:42

Another email from Blizzard and more details that i need to give....sigh

The Enigma Order

Announcement

#1 2010-10-21 04:01:30

Account issues

#2 2010-10-21 15:17:58

Re: Account issues

#3 2010-10-21 19:43:52

Re: Account issues

#4 2010-10-21 19:46:24

Re: Account issues

#5 2010-10-21 21:32:41

Re: Account issues

#6 2010-10-22 07:56:13

Re: Account issues

#7 2010-10-22 15:31:20

Re: Account issues

#8 2010-10-22 21:14:15

Re: Account issues

#9 2010-10-24 15:25:29

Re: Account issues

#10 2010-10-24 16:13:09

Re: Account issues

#11 2010-10-24 16:41:50

Re: Account issues

#12 2010-10-25 01:31:32

Re: Account issues

#13 2010-10-26 00:48:54

Re: Account issues

#14 2010-10-26 02:43:51

Re: Account issues

#15 2010-10-26 19:37:42

Re: Account issues

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